Trucking

1. Do I Need a Liftgate?

2. Is Residential Shipping More Expensive?

3. What if the Truck Arrives and We’re Not Ready?

4. What Are Accessorial Fees?

5. What’s the Difference between LTL and Full Truckload?

6. Should I Use a Parcel Delivery Service or a Less Than Truckload Service?

7. Do You Have Packaging Guidelines?

8. Is AEB Logistics the Company That Will Transport My Shipment?

9. Should We Confirm Directly With the Carrier?

10. Are Shipments Automatically Insured?

11. What’s the Procedure for Insurance Claims on Lost or Damaged Shipments?

1. Do I Need a Liftgate? Simplifying Freight Loading and Unloading

If your shipping location lacks a loading dock for pick-up or delivery, a liftgate can be a valuable asset. Found at the back of trucks, liftgates are mechanisms that raise and lower freight, facilitating easy handling with a forklift or hand truck. In such cases, opting for a liftgate incurs an additional fee of USD 100.

2. Is Residential Shipping More Expensive? Understanding the Costs

Residential shipping generally entails higher expenses and logistical challenges compared to commercial or retail shipping. Typically, businesses are defined by their regular operating hours. However, certain residential areas may classify businesses, schools, churches, and other organizations as residential pickups or destinations. The increased costs associated with residential shipping stem from complex access issues and heightened risk factors. Nevertheless, carriers take various factors into account when determining freight shipping costs.

3. What if the Truck Arrives and We’re Not Ready? Importance of Timely Preparedness

While appointments are typically made prior to truck arrival, it is crucial to be fully prepared when the truck actually arrives. Keep in mind that your pick-up or delivery point is likely not the only stop on the driver’s schedule, meaning a delay on your part can impact multiple parties. Some clients may even have transit time guarantees. Failure to be ready on time will likely result in a delay of at least one day for pick-up or delivery, and you may incur fees for Truck Order not Used (TONU) or cancellation.

4. What Are Accessorial Fees? Understanding Additional Charges

Accessorial fees refer to extra charges imposed by trucking companies for services that add complexity to the shipping process. These services include pick-ups or drop-offs in residential areas, liftgate usage, loading or unloading from building interiors, and last-minute changes to pick-up times or dates. When using our quotation system, several of these fees are applied based on the options selected at the beginning of the form.

5. What’s the Difference between LTL and Full Truckload? Choosing the Right Service

LTL stands for “Less Than Truckload,” indicating the fundamental distinction between the two shipping methods. However, not all trucks have the same capacity, and the suitability of each method depends not only on weight and size but also on other factors. For example, if you need to transport 200 pounds of freight, LTL is the appropriate choice, whereas 10,000 pounds qualifies as a full truckload. However, if you’re uncertain about the best service for your needs, it is advisable to obtain pricing for both options and consider whether a dedicated truckload, sometimes referred to as “partial truckload,” may offer additional benefits at a lower cost than LTL.

6. Should I Use a Parcel Delivery Service or a Less Than Truckload Service? Cost-Effective Shipping Solutions

As a general rule, if your shipment exceeds 150 pounds, arranging for LTL (less than truckload) service will likely be more cost-effective than using a parcel delivery service. We can help you find a low rate from a common carrier, saving you money compared to parcel delivery charges. For shipments weighing between 100 and 150 pounds, we recommend obtaining pricing for both options before making a decision.

7. Do You Have Packaging Guidelines? Ensuring Proper Packaging

When utilizing AEB for your shipping logistics, it is expected that you follow standard packaging and packing practices. Typically, this entails individually labeling boxes and securing them onto pallets using straps, breakaway adhesive, or plastic wrap. Boxes should be arranged on the pallet with a flat top and no overhang. Larger and heavier items may require shipping in crates. If you have any questions regarding appropriate packaging, please do not hesitate to contact us via phone or email.

8. Is AEB Logistics the Company That Will Transport My Shipment? Understanding Our Role

No, AEB Logistics does not own any trucks. We are a shipping logistics company that specializes in negotiating low, bulk shipping rates for our customers and coordinating loads, scheduling, and carriers. We manage your shipments but do not physically transport them. We collaborate with reputable carriers, including Schneider, J.B.Hunt, YRC, Landstar, North American, UPS Freight, FedEx Freight, and many more, to ensure your shipment reaches its destination at the lowest cost in the industry.

9. Should We Confirm Directly With the Carrier? Relying on AEB Logistics for Coordination

There is no need to confirm with the carrier directly after booking with us, as doing so could result in double-booking. At AEB Logistics, our responsibility is to coordinate logistics, and you can trust us to manage the carrier(s) involved. If you have any concerns, feel free to confirm with us via phone.

10. Are Shipments Automatically Insured? Understanding Insurance Coverage

Your shipment will be insured by the carrier rather than AEB Logistics. The standard level of coverage for freight typically starts at 10 cents per pound for used goods and may vary for new goods. If you require additional insurance, you will need to arrange it separately.

11. What’s the Procedure for Insurance Claims on Lost or Damaged Shipments? Navigating Claims Processes

In the event of lost or damaged items, the handling of claims generally involves you, the carrier, and the insurance company. To ensure a smooth claims process, it is crucial to confirm and inspect the shipment before the truck departs, noting any missing or damaged items. Claims should be filed as soon as possible, with a filing deadline of 90 days after delivery. If you require guidance on how to file a claim, do not hesitate to contact us. We are here to assist you throughout the process.

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